No service and no idea on how to solve a simple rhing

I have been trying to update my new V-Plus card as my old cards plastic has peeled off although the number is still visible the card can no longer be swiped. After spending more than 2 hours today trying to sort this out and keep being told I need to call back as for some strange reason the OTP did not want to come through while I was on the call, I ask the agents cant you call me back then I can give it you and they advise me no I must call back. Exh time you call back you speak to a different agent then the process starts again. What a time wasting exercise ans nobody can use common sense when you explain to them tahtbww fling in circles yet they advise you to do the same thing again. Absurd and so backward. I feel like we back in the days of postage stamps and fax machines. Jeepers roll with the times and improve your Customer Service. Thanks for the journey but my ride ends here as I will spend my money elsewhere. Thank you