Horrible service at Shell Northcliff

I have been waiting for over 2 hours for Shell Northcliff to sort out fleet card payment. They claim that their FNB system is offline and I have to wait for them to resolve. I cannot be waiting this long to get payment through. At some point they wanted to shift blame on the card to say it is faulty until I called to verify that the card isn't the problem. 2 Hours of waiting is ridiculous and then I'm offered water... My time is worth more.