High prices of Cigarettes and Pathetic Customer service

Good Day Shell SA

I would like to complain surround a garage

Shell Noordwyk Service station 1426 Lever Road, Noordwyk, midrand tel ********** 775 site number ********** 7 I bought 2 packages of camel cigarettes i noticed that the price was a bit hefty. I thereafter called the garage to get a refund but when I spoke to the supervisor he declined the refund saying that they do not do refunds for cigarettes as it is apart of their policy and he refused to divulge his name and handled the matter in a very unprofessional way. The price of the cigarettes are R82.20 for both packs while a normal pack margins to about R33 per pack. The supervisor was very arrogant and refused to give me his name and surname when I said that I am going to complain about the garage.

I then contacted a similar garage and they mentioned that they have no such policy and that cigarettes could be returned with proof of a receipt.

I would like Shell to investigate this garage as to the high prices of the cigarettes as well as them refusing to refund our merchandise even when we had the receipt at hand and had purchased the cigarettes 5mins prior.