Had such a terrible experience, I will never support them again

Had such a terrible experience, I will never support them again. I wanted to utilise rewards points but after fuel was done they told me the rewards machine is not working. I asked to speak to a manager as I could see the lady assisting me really didn't want to help me. Apparently no manager was available. I asked for a supervisor, she pointed at 2 guys standing outside, of which one also said they can't help me. The second supervisor assisted me so quick. I unfortunately experienced ****** treatment, for that reason Shell Richards Bay will never see me again, ai will rather go firther to our local Total station where we always have a good chat and mutual respect for each other.