Double Debit and Poor Service at Shell Aeroton (Johannesburg)

am writing to formally express my frustration regarding the unacceptable service I have received at Shell Aeroton.

I was debited twice for a transaction in the amount of R300. Since then, I have visited the garage on three separate occasions requesting a refund, yet the matter remains unresolved. The staff have been highly unprofessional and have continuously sent me from pillar to post without providing any clear assistance or resolution.

I contacted Standard Bank directly, and they advised that Shell should contact them using the authorization number I provided in order to reverse the duplicate transaction. However, when I relayed this information to the station, I was told that “that’s not how it works.” The manager, identified to me as Coaster, instructed me to return to the bank. When I did so, the bank once again confirmed that the issue is pending on Shell’s side and that Shell must contact Standard Bank directly to resolve it.

As a result of this back-and-forth, I have now spent more than R300 in time and transport costs trying to recover my original R300. This situation is both unreasonable and unacceptable.

I request that Head Office urgently intervene, ensure that I receive my full refund without further delay, and address the poor service I have experienced. Given the inconvenience and time wasted, I also believe I should be compensated with a full tank

I am extremely disappointed, as I previously regarded Shell as one of the best filling station brands. This experience has significantly changed my perception.

I look forward to your urgent response and resolution of this matter.

Gadi Mokwana ***