NL
Neo L

1 reviews | Active since Feb 2013

01 Oct 2018, 14:46

Barbaric Staff and Treatment

On the 29th of September 2018 between 17:30 and 18:15 a barbaric incident took place at the Shell garage next to the Noord Taxi rank. I had come from Centurion and had just filled up petrol in the Shell at Newtown, (I have my Clicks and bank card to prove that). I then proceeded to the Shell next to the taxi rank as that is where I was picking up a family member that had travelled from far. I saw the Shell garage and was immediately at ease thinking that as a customer I could go wait there for my family member. I got the worst treatment that I thought was not possible at Shell fuel stations. The attended came to my window and rudely demanded I move my car. I was alarmed at being addressed in this manner so I asked to speak to his manager. He was arrogant and told me where to get off. He then proceeded to flatten my tyres and in doing so damaged the valve on my rear right wheel. I tried to fill up my tyre but they told me that no pump was available for me. I had to drive to a total garage with my wheel completely flat which damaged my tyre to a point where it could not be filled up. I had to replace the tyre. I also informed the manager that the employee had ****** the other valves on my cars wheels, she told me she does not care and it is none of her business. I quickly realized why he would have the courage to speak to a customer this way when I went to the teller and asked to speak to the manager. All employees that were at the station, were rude and swore at me. They told me that the Shell at the Noord Taxi Rank in Johannesburg had no manager. This was the staff outside and inside the garage. Then the manager, behind a glass I could not see through shouted to me that I can do whatever I want to do and that she does not care. If you check your footage during this time you will not only notice how I was treated like and animal but how I was also physically man handled by your employee.

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