Bad Customer Service

Bought some wood late on Saturday at Milnerton Ridge Caltex service station for a quick braai. Got home and the bag had 3 large pieces and 1 normal piece of wood in it, which is useless as I do not have an axe and would mean I need to buy another bag. When I went back to exchange it, I was told I could not exchange it as it was already open and the shop would lose money. This means I had to buy another bag, which means I lose money, and R30 is not cheap for a bag of wood. In the end I left the useless bag there and got wood somewhere else.<br> <br> In short, took purchase home, was not happy, took purchase back for exchange (not refund), was refused.<br> <br> Would it not have been better to just exchange the bag, at a small cost to the shop, for the sake of good customer service?<br> <br> Note: Did not speak to the manager becauseI when I asked, I was told he/she would need to be called, but would tell me the same thing and I would need to wait till other customers had been helped first.<br> <br>