A women with a flat tyre

We all go in garages for fuel. I had a flat tyre one of the guys there was trying to help me, the manager called the guy and told him that changing a tyre its not his job. 100% bad service This isnt the first time, when i asked one of the guys to fill my oil he left the cap open and all the oil spilt all over my engen the same manager just apologized but my car was smoking