I bought a pair of shoes from them on the 19 of December 2023

I bought a pair of shoes from them on the 19 of December 2023. Paid for it in full and till to date I have not received anything from them all they do is make false promises that I will be getting my shoe soon then they keep quiet about it up until I must remind them again and again they keep saying the same thing. They have a WhatsApp number where you can talk to them but they ignore you and they Instagram account you cannot comment and they ignore the DM’s