Brand New with a Defect!

So usually I only buy from Nike or I go to the sneaker shops physically, I have over 100 pairs of shoes so I know what I'm talking about. Recently i came across this company called Shelflife, I told myself let me try them out, I bought a pair of Jordan's stay Loyal size 8 which was not badly priced and when I opened it this morning, I find a DEFECT right by the Jordan's jump man????? Does anyone inspect the product before it leaves shop? Really guys???? A brand new pair of sneakers with a defect by the most important part of the sneaker??? I don't care if it's a small mark or a sign from the heavens, a new pair of sneakers can never have a defect on it before its delivered to a customer, rather let the customer damage the sneaker. I swear covid has dropped our standards off living cause we have to buy online and these service providers are given absolute ****!!!!! How long is it gonna take to get a return? ONLY GOD KNOWS! and I'm supposed to wear these today on a FRIDAY!!!!