Useless at customer support and communication

However I am not sure if you are missing the point because this is just a standard chatGPT reply to complaints or because I didn't make it clear enough?

I have already spoken to the carrier/logistics company and received 3 different stories from their customer support agents.

The actual problem no longer is the fact that that my parcel hasn't been delivered yet. It is the fact that they blatantly lie about it. It is also the fact that I had to hold for more than 7 minutes to be able to speak to a agent who promptly cut me off after she told me that I can't speak to a manager because they don't take calls ?

Do you realize that this company employees is costing you business? This is the first time that I ordered from Shein and to be honest I will much rather go back to ordering from Temu since the products on offer is more or less the same only with Temu I have a much more pleasant experience with much less stress.

It is not unreasonable to say that this useless courier company cannot realistically expect any person to sit and wait at home for 3 days in a row in the hope that they might actually arrive to deliver a parcel. Which is now what has happened.

When I get the notification that the delivery will take place I make arrangements to be able to receive it. But now I have had to make these arrangements for 3 days in a row. Not acceptable.

So in short your standardized reply advising me to contact the courier company doesn't help much since it is contacting them directly that is the source of my complaint.

And the most disappointing of all is that absolutely nothing will be done about it, and the poor customer after me will have a similar experience.