Unresolved Missing Parcel Issue

I'm extremely disappointed with SHEIN's customer service and resolve process. On September 5th, my parcel was allegedly delivered, but I never received it.

Despite numerous attempts to resolve the issue via email, Instagram, Facebook, and their app, SHEIN keeps telling me to "wait" for 7 days. I've provided screenshots as proof of non-delivery and tried contacting Buffalo Logistics directly, but SHEIN has not assisted.

The latest email from SHEIN states they cannot issue a refund because the order was "verified" on their system, despite my repeated explanations that I never received the parcel. This lack of communication and assistance is unacceptable.

SHEIN's customer service has failed to address my concerns, leaving me frustrated and disappointed.