Unprofessional service

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Terrible and unprofessional service My daughter ordered from shein in June 2023. We are now in April 2024.still no pack received. Have tried to contact them and no phone call is answered. No email rep**** for. Terrible service. Your couriers do not phone you, they just scream your name outside and if you not home, oh well then. No package and they don't come back.