Unfair Experience – No Order, No Customs Refund

I placed an order with Shein and waited over a month, only for the delivery to keep getting delayed with no clear communication. Eventually, Shein processed a refund without even asking me or getting my consent. Now I’m left without the clothes and out of pocket because I had already paid a customs fee. iMile says they don’t refund customs, and Shein also refuses to refund it — even though none of this was my fault. It’s completely unfair that I waited so long, got nothing in the end, and still lost money. This whole experience was frustrating and disappointing. I expected better service and accountability.