Terrible Customer Service – No Live Agents, No Phone Support

Shein really dropped the ball on me. My package was marked as delivered, but I never received it. Instead of helping me, their so-called "customer service" sent me a useless automated email telling me to take it up with the delivery carrier. ***? That’s not my job, Shein should be filing an insurance claim with the carrier, not pushing their responsibility onto customers. There are no live agents or phone numbers to contact—just endless automated responses that go nowhere.