STOP USING BUFFALO LOGISTICS SA

I had received a link from Buffalo Logistics on the 4th of Dec 2023 to pay for customs pertaining to my Shien order, when making payments I clicked on that line and to my surprise payments went off twice for that one order. I had called Buffalo to request for a refund, they forwarded a refund request form which I completed that same day and forwarded to Palesa together with my Capitec bank statement. Later I received mail that the bank statement was not sufficient. I has explained to Paleasa that I am unable to print a proof of payments from my app as it was not one of my beneficiaries instead I paid via a link, however I have contacted Capitec head office and they were able to give me details of both the payments on their letterhead signed by a service admin and even that was not acceptable as it does not show the reference/tracking number uses BUT that link came from Buffalo, they should of included all the necessary information on that link. At this point, even if my bank statement and the P.O.P is not sufficient, there is nothing else that I can submit to show you that the payment went off twice. BUT you can check on your bank statement for this payment instead of making me call and send email every second day. It's about time that Shien stops using the services of this useless company in South Africa. I do not think I will get this refund from Buffalo.