1 reviews | Active since Apr 2024
Shein's Zero Responsibility Policy
I place an order, with Shein & received delivery of order: GSHNLN33800MUCG, on the 12th of April 2024. Upon opening the parcel, I immediately noticed that there were numerous items missing. I telephonically contacted the Aramex courier, who confirmed that there isn't another parcel for me. Thereafter I contacted Aramex, South Africa, who confirmed the same for tracking: ***. I then laid an online complaint with Shein customer service for my 55 missing items. From start go, Shein stuck to their guns & merely said their warehouse confirmed that all items were packed. Shein continually insisted I check my parcel again for the 55 missing items...really?! Hoe could I not see the 55 items if they were there?! Also, Shein insist that I, as their customer, must follow up with the courier services, Buffalo Logistics & Aramex, which Shein enlisted to transport & deliver my parcel...this is Not the customer's responsibility dear Shein. It's mind blowing that Shein is taking zero responsibility for the 55 missing items & the financial loss I incurred. They just simply refuse to take any responsibility or liability on their part. I will Never buy another single item from Shein...absolutely deplorable customer service! Shein received their money & non-chalantly shrug their shoulders when it comes to aftercare & client service. It's time Shein is held legally liable for customer's losses.
