Shein – You Took My Money But Left Me With Nothing!

I am beyond disappointed with Shein right now. I placed a big order on 23 May 2025, spending close to R4700, and even paid an extra R1800 for customs. That’s over R6500 in total – and what do I have to show for it? Absolutely NOTHING.

For weeks, my order was stuck on the status “Shipped” – no movement, no update, just silence. I contacted iMile, your delivery partner, multiple times and received no proper response or support. Now, out of nowhere, the tracking shows “Client/Seller Cancelled”.

Let me be very clear: I did NOT cancel this order. I’ve been waiting patiently and stressing over this for weeks. I wanted my items delivered, not cancelled behind my back with no explanation!

Shein, I expected better. You’re a global brand and this kind of poor service and lack of transparency is completely unacceptable. If you can’t control your delivery partners, that’s on you – not the customer. People trust you with their money, but this experience has felt like a complete ****.

At this point, I want my order delivered immediately