SHEIN Untechnical Business Conduct

On the 28 of January 2022, I made a purchase of R1707 (all expenses included). Subsequently, a customs fee of R424.80 was added to the purchase. Due to this, I have cancelled the order and requested for a refund. After countless emails to Asel at Shein, I have not received responses from them and I have not received my refund to date. Please do not purchase from them as they are untechnical in conducting business and you will battle getting your money back (if you will get your refund).