Shein refusing Refund Despite - Buffalo Proof Client Received - 2 Orders Hello Peter

> Shein collected 2 returns via Buffalo on 27 Aug by driver Katlego Monaheng. Tracking BUFEX***PYQ and BUFEX***ZYQ shows scanned in PretoriaDC, same Bag D***, delivered to JHB DC and Client Received on 31 Aug. Proof on http://buffaloex.co.za. Shein chat said package received but now says found nothing and refuses refund. Orders GSH1RY58900M3SN and GSH1RY49900NATH. I want full refund now.