Shein Online Shopping - Money paid over - 38 days later with no luck getting either my money back or my order

I have been a regular customer of Shein and actually love their products and prices. After ordering I always used by credit card to make a payment but on the evening of ***7 I placed an order and opted to make an online EFT from my bank. Once the order was placed I chose EFT transfer, the Shein website took me to the portal from where I made the payment and I approved it on my FNB bank profile. There was no details of which bank the Shein payment will be paid over. The next day ***8 I received an e-mail advising that my order was cancelled seeing payment needs to be made within 4 hours. I immediately rep**** to the mail and provided proof that the payment was processed from my bank - I received a ticket number GAZIMGWFWHFWKDVR, Shein came back to me the same day 18h00 advising all payments on orders need to be paid within 4 hours thus the reason for cancelling the order. At 21h10, I provided the proof from my bank showing the amount if R 1269 which is the same as my order. I also informed them that I made the bank transfer when I placed the order. On 2025-10-19, Shein requested screenshots of the amount charged as well as the Payment ID or reference number. I again forwarded the information requested with a screenshot of the order showing the same amount as the payment. I also asked whether the credit can be loaded on my account seeing that I still want the items ordered. On 2025-10-19 19h13 Shein rep**** that there was no charge on my account therefore I need to take it up with my bank for verification that the charge was made to my account. I visited FNB on 2025-10-23 and they confirmed the payment was processed on 2025-10-18, the Shein account was ABSA therefore the delay in payment. I provided Shein with the ABSA account number *** which FNB provided, proof of the payment as well as the details of the order was again send to them. I received the same mail again from Shein that no payment was made and they recommend that I sort it out with my bank. An EFT bank transfer can`t be reversed. They also note in the mail that they are committed in resolving the matter promptly. On ***7 I mailed Shein again with the proof of payment, requesting that they check the bank account provided seeing that the money went off my account. I informed that of my disappointment in the lack of providing feedback and assistance in resolving the matter. On ***8 Shein again requested a screenshot and the payment reference number. All the details were submitted again on ***0. On ***0, I again requested a follow-up threatening to report this to Hello Peter. Shein rep**** on ***1 that they have reported my concern and are actively following up on it. – new reference GAZTKWLSLV8VBE9. Its been another 4 days and no joy. Its been more than a month since the money was taken off my account but no order or refund. I am utterly disappointed.