Shein not delivering orders and ****ming people!!!

I have never experienced such horrible service in my entire life Shein has absolutely outdone themselves. As a new customer my first experience with Shein has been a nightmare, I made an order in 2021 for R2200 (GSHMPV26B00JT35) till date I have not received my order nor have I received my refund that i was promised. I have communicated with them via email and told my order is still in transit….since 2021?? I have tried to reach out to Shein for over 2yrs now it has not been resolved. I requested a manager or the complaints team I’m simply being ignored and I have spent too much money as a new time customer to be treated this way. I simply want my refund or a and account credit for the items have I since not received. If anything I should even be compensated for this inconvenience it’s absolutely unacceptable.