Shein is a ****

I ordered from SHEIN, order marked as "delivered" in Alice, Eastern Cape but I received NOTHING. No call, no SMS from courier, no parcel at my door.

I app**** for refund of R1,108 to VISA 3672. Refund ID: *** - Date: 30 Aug 2026. SHEIN rejected it TWO times saying "insufficient proof".

How can I provide proof of something I never received? They cannot provide Proof of Delivery with my signature, photo of my house, or GPS.

Customer service just sends template replies: "we need to adhere to the outcome" with a prayer emoji.

I have now opened a bank dispute for goods not received and requested POD from the courier.

Terrible service. South African customers be careful — if your parcel goes missing, they will not help you.

Order amount: R1,108