Shein Haul South Africa

I was scarmed by this online store shein Haul South Africa, on the 25th of November, I selected my items and paid for my order, I paid R1190, but I did not receive no order number no email, no communication from the store, when I checked on the cart its empty but the payment when through, I want to the bank at Capitec and they told me I need to write an email to the store but they are not replying, my contact number is ***. On the bank statement the reference its Shein haul Cape town.