SHEIN has my money and I have no clothes

I ordered clothing from SHEIN 2 months ago. I didn’t receive the package and so I waited patiently until I received a notification from the company that my package was being returned to them for some reason. I was given the option to request a refund and so I did. They owe me over R3000 that was supposed to be transferred into my PayPal account and I am still waiting