SHEIN FOR PAINFULL EXPERIENCE

My daughter (20y) is currently working in Texas, USA and bought in December 2025 SHEIN Christmas 2025 gifts for us living in Pretoria, South Africa. SkyNet Worldwide Express was appointed as the accountable couriers for guaranteed fast delivery in the beginning of January 2026.

On Monday, 5 January 2026 she noticed a missed call from a "Malesela",a SkyNet Delivery Guy SA (Cell: 07X XX1 ***9). She contacted him and he said they wanted to do the delivery at the address, but she did not answer her phone to give them access to the property. So, they returned with an unsuccessful delivery attempt.

She informed them that she was asleep because the Texas timezone is 8 hours behind time in comparison with SA and asked him to phone my cell phone number; asking him to do the delivery again. The delivery guy understood and said they will go again on Tuesday, and she must warn me to be at home which she did.

On Tuesday, 06 January 2026 she followed up with the SkyNet delivery guy and asked whether her parents did get the package. He rep****, "Yes thanks".

She was very happy and called me but to her surprise I had to inform her that it is a false statement because we were at home the whole day waiting for the delivery, but nobody came from SkyNet or even called.

She was very disappointed and angry but asked me to call SkyNet on *** and talk to Customer Support. I did as asked and spoke to a lady agent, "Samke" who confirmed to him that their records showed that there were 3 x delivery attempts; all unsuccessful and according to SkyNet policy the parcel is returned to the sender, SHEIN.

Nevertheless, she wanted to help as she understands the problem was not on our side and send an URGENT email trying to intervene in the SkyNet return process and get the parcel redelivered by attempt with my cell number though she indicated the chances are very slim to succeed and that my daughter must speak to SHEIN as well.

She received a sms message from SHEIN on Wednesday, 7 January 2026 and was instructed to resolve the delivery issue with their courier company, SkyNet directly since SHEIN cannot do anything from their side. She informed me and I followed up immediately and spoke then to "Lebel" at SkyNet Customer Support who checked and confirmed what “Samke” said and told me that the package is already shipped in a container enroute to the sender SHEIN and cannot be interrupted nor turned around. She advised that SHEIN must just reimburse my daughter due to unacceptable bad service delivery evidence from SkyNet SA & SHEIN.

My daughter has a screenshot discussion with SkyNet Delivery Guy in SA as prove that delivery was executed BUT in fact it was found to be an open lie as confirmed. No 2nd / 3rd delivery attempts are on CCTV as prove.

SkyNet must take accountability for this and sort the false information out with their staff internally and SHEIN cannot just fold hands and say their client must sort it directly out with their appointed courier company. This is absolutely crazy!

At present my daughter paid for products at SHEIN online, it was shipped to us by SHEIN's courier company, SkyNet, and never delivered as Christmas gifts, and now neither SHEIN nor SkyNet is taking accountability to resolve the issue.

It seems SHEIN and SkyNet is taking a bully tactic against my daughter and *******ly is withholding money paid for service but with no service delivery.

What a bitter image of both companies it projects BUT mainly SHEIN Online!