Shein - EXTREMELY IRATE CUSTOMER - NO CUSTOMER SERVICE OR SUPPORT!

order GSHNHG27Y002W7S I am FURIOUS to say the very LEAST! My parcel was due to be delivered by the local carrier, iMile, yesterday. There was ONE call, which I had inadvertently missed due to poor connectivity. No further calls the entire day. Then last night I received an email from Shein to state that my delivery had failed due to insufficient address/phone number/no one at home and that I need to contact my local carrier to get the parcel soon in case it is returned to sender! I was LIVID. I tried several times to call the number listed on the email which they had sent to me informing me that they will be delivering my parcel (+***6). The message states that the number does not exist. I also tried several times to call the Cape Town number that I had a missed call from and the message states that the mailbox is full. I tried communicating with the chatbot on the website to let them know that I am available the entire time to receive my delivery and that is extremely limited, however I have managed to log several complaints, to which the message received states that someone will contact me within 24 hours. I urgently need this parcel to take with for clothing to wear at my brother's wedding abroad, departing on 17 July. This morning I attempted to log a customer service issue on the Shein site, considering that they do not have a customer service email listed anywhere. Upon uploading my issue they stated that this parcel was picked up in Johannesburg and marked as successfully delivered and basically stated that if I did not receive the delivery someone else did and that is just too bad. I am FURIOUS! I am going to spread this all over social media. nobody has received my parcel. I was home the entire day and only received one call all day, no further reattempts to contact me to arrange delivery! this leaves an extremely IRATE CUSTOMER WITH A BITTER TASTE IN MY MOUTH. my address is the same, my phone number is the same, as what was on the system from my previous delivery. This is totally unacceptable!