Shein does not care

1.my first problem was that after I ordered my goods, the name that my payment was credited to was not Shein, but something I didn’t recognise and I thought I was going to be subject to *****- and cancelled my card with all the consequences that follow for other payments from that card.

2.I was subsequently reassured by being sent a tracking number which showed my parcel had been delivered to a postal code of an adjacent suburb (Westville) on 23 September when my suburb is Reservoir Hills.

3 I nevertheless went to the Westville post office but was informed they would not have accepted a parcel for my suburb and I should check the post office in Reservoir Hills. I was informed by the Reservoir Hills Post Office that they had received nothing for my address.

4.On 26 September I sent the following email to Shein customer care: From: Anu Yacoob <***> Date: Tue, 26 Sep 2023 at 12:18 Subject: Re: Re:order no.5228 To: *** <***>

The tracking below says delivered- I have not received anything yet.please advise.

XXWOT***YQ Delivered (11 Days) China Star-Wish South Africa 2023-09-23 18:25WESTVILLE 3629, Delivered, In/At Mailbox Delivered - Time of delivery：2023-09-23 Your package was delivered successfully to the addressee. Star-Wish - China - No phone

ChatGPT About Star-Wish - Sync Time: 2023-09-26 07:47:32 (GMT+02:00) 2023-09-23 18:25 WESTVILLE 3629,

5. I Wrote 5+ times after ensuring that it was not at either post office asking what was happening and what I should do. They don’t seem to understand my concern that the postal code was wrong, that tracing said delivered; and my local post office had not been contacted. I copy here 2 responses and as you see the one on 5 October does not take my concerns into account; just gave the original tracking number despite my saying it says “delivered on 23” at a Westville postal code and I live in the adjacent suburb of Reservoir:

5 October Dear customer We have checked for you that your order has been placed properly, and the tracking number is:XXWOT***YQ If your package does not arrive or shows a delivery address different from yours, please contact your local post office. Have a nice day!

Sincerely,

6. The response of 9 October 2023 also does not answer my concerns or that I had contacted my local post office: Dear customer: Sorry to keep you waiting. If the delivery is successful, the customer needs to contact the local post office to confirm the delivery location

I am disappointed and upset at what seems to be total inability to respond with any clear response explaining what I should do!