Shein & Aramex poor service combo!

I've ordered items twice from Shein. The first one went well and I only waited 2weeks with Buffalo Logistics, who communicated really well and customs fees was only R145 with them for the same amount!! Thank you Buffalo Logistics.

The 2nd time I ordered was the 20th November and Aramex was the courier company with the expected arrival time being the 8-12 December. Then, I received an invoice for customs with another woman's details who lives in Oudtshoorn, which is quite a distance from Cape Town! Our names don't even sound the same! How they messed that up is unbelievable! I then emailed Aramex and Zanele Mqwathi sent me a different invoice to pay for customs (R455). I paid the customs! What a fool! Immediately after I made payment Katleho Motloung told me that my items are being detained at the port because it contained make-up! I DIDN'T EVEN BUY MAKE-UP!

I then contacted Shein and I spoke to Mikee who works for the support desk at Shein. I told him about what is happening and with a whole lot of back and forth emails with him. He ended cancelling my order out of his own goodwill even though I said I still wanted my items. I've watched my items move from China to Dubai to Johannesburg. Only for it to be cancelled by a 2hr flight distance!

To apologize for the inconvenience they gave me 100 points which they can shove! 317 points is only a R50 off so you can calculate what a 100points will do for you! Thank you but no thanx, I will not be wasting money there again. I will also inform all the people that I've reffered to Shein, to not buy from them, as long as Aramex is working with them.

To top it off he told me that they do not compensate for customs fees! So what is happening to that money??? Somebody is sure pocketing customs monies because I am not the only one that has gone through this in November month alone!

Aramex and Shein should be investigated!