Shein and Buffalo Logistics South Africa

Buffalo logistics South Africa courier and Shein

Buffalo logistics South Africa had to pick up a shein return package, they took the wrong return package, after i found the correct courier service, i informed them that they had the wrong package and that it had no shein waybill or no shein information on the package and that i needed it back asap to return to the correct online store. After contacting them they told me they cannot exchange the items and that i needed to contact Shein (which is almost impossible). As i have send multible customer service tickets. I contacted buffalo again and told them that shein is not helping me and that the communication is poor and begged them to help me, because i had a 21day return window on the package they had and buffalo did not even reply on my email. I now lost my return refund. And the support at buffalo did not support me at all. I do not know where that package is. I feel someone need to be held responsible for my money i lost. Which is more than what the correct shein package is worth. Buffalo South Africa is not in any way helpful or trustworthy. If your package gets lost you will not get it back ar receive any apology or response from them. Shein and their Buffalo South Africa courier service also do not communicate with each other. It has been more than a month now and shein have no idea where my package is and Buffalo support does not even reply on my emails. Do not trust these 2 companies. If you have packages in there hands and it goes missing, you will not get it back.

Shein closed my customer service complaint ticket and i have not received any information on where my package is or when the exchange will happen. The last message from shein they told me that they are still looking to find the wrong package. After i told them that buffalo south africa had it. And buffalo confirmed this. The communication is non existing if you need assistance from shein. No other way of communication with them. No email and no contact numbers. Only customer service tickets and then there is a 24hour response time. Muliple customer tickets later and no result.