kF
kishwar F
1 reviews | Active since Jun 2018
05 May 2026, 16:49
SHEIN
I am fed up with SHEIN i place order in February received my package i then logged a return /refund as items was not what liked on the 24 March imile courier collected my items and i then recived email on 30 March that order was recieved my refund will be process with in 7 business days we are now on 5 May i have recieved nothing i spoke to ROBOT who says cannot asssit my parcel was not recived but parcel was collected from me frustrating and *****
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Replies (5)kF
kishwar F's updateReviewer Update
06 May 2026, 12:20Dear SHEIN Customer Support,
I am writing to formally request the immediate processing of my refund for returned items linked to my order GSH***0MXGD.
Below is a clear timeline of events:
- 24 March 2026: My return parcel was collected by iMile BOT courier.
- Waybill number: ***
- Tracking number: ***
- 30 March 2026: I received an official email from SHEIN confirming that my return package had arrived at your warehouse, and that my refund would be processed within 2–7 business days.
As of today, more than a month later, I have still not received my refund of R875, nor any meaningful communication explaining the delay.
On 5 May 2026, I attempted to resolve this through your in-app support, but was incorrectly informed that my return could not be processed and was advised to check my delivery address. This response is unacceptable, as it directly contradicts your earlier confirmation that the return was successfully received at your warehouse.
I have retained all supporting documentation, including:
- Proof of collection by courier
- Tracking details
- Your email confirming receipt of the returned parcel
Based on this, there is no valid reason for the refund to be withheld.
I request the following:
- Immediate confirmation that my return has been correctly logged in your system
- Immediate processing of my refund in the amount of R875
- Written confirmation once the refund has been issued
If this matter is not resolved within 5 business days, I will have no choice but to escalate the issue further through my bank (chargeback process) and the relevant consumer protection authorities in South Africa.
kF
kishwar F's update06 May 2026, 12:20
Reviewer Update
Dear SHEIN Customer Support,
I am writing to formally request the immediate processing of my refund for returned items linked to my order GSH***0MXGD.
Below is a clear timeline of events:
- 24 March 2026: My return parcel was collected by iMile BOT courier.
- Waybill number: ***
- Tracking number: ***
- 30 March 2026: I received an official email from SHEIN confirming that my return package had arrived at your warehouse, and that my refund would be processed within 2–7 business days.
As of today, more than a month later, I have still not received my refund of R875, nor any meaningful communication explaining the delay.
On 5 May 2026, I attempted to resolve this through your in-app support, but was incorrectly informed that my return could not be processed and was advised to check my delivery address. This response is unacceptable, as it directly contradicts your earlier confirmation that the return was successfully received at your warehouse.
I have retained all supporting documentation, including:
- Proof of collection by courier
- Tracking details
- Your email confirming receipt of the returned parcel
Based on this, there is no valid reason for the refund to be withheld.
I request the following:
- Immediate confirmation that my return has been correctly logged in your system
- Immediate processing of my refund in the amount of R875
- Written confirmation once the refund has been issued
If this matter is not resolved within 5 business days, I will have no choice but to escalate the issue further through my bank (chargeback process) and the relevant consumer protection authorities in South Africa.
kF
kishwar F's updateReviewer Update
06 May 2026, 12:29kF
kishwar F's update06 May 2026, 12:29
Reviewer Update
kF
kishwar F's updateReviewer Update
06 May 2026, 14:55image.png 32.15 KB
kF
kishwar F's update06 May 2026, 14:55
Reviewer Update
image.png 32.15 KB
kF
kishwar F's updateReviewer Update
06 May 2026, 14:56image.png 48.65 KB
kF
kishwar F's update06 May 2026, 14:56
Reviewer Update
image.png 48.65 KB
kF
kishwar F's updateReviewer Update
06 May 2026, 14:58image.png 57.67 KB
kF
kishwar F's update06 May 2026, 14:58
Reviewer Update
image.png 57.67 KB