PAYMENT MADE..NO CONFIRMATION OF PURCHASE

I have made an online purchase on 30 October 2021 to the value of R861. When it came to check out and I inserted my details...a box on SHEIN APP popped saying that there was an error..immediately I received a notification from my bank that the money has been deducted. The the SHEIN APP asked me to redo the paymentat this point I was confused as my money has already been deducted from my bank account, so therefore I did not want to do a duplicate payment. I have emailed SHEIN customer service and had no response until today 31 October 2021. SHEIN PLEASE CONFIRM WHETHER THE PAYMENT REFLECTS ON YOUR SIDE. IF SO THE PURCAHSES IN MY "BAG" PROCESS THIS AND IF NOT YOU WILL HAE TO REFUND MY R861. ALSO WHEN WANTING TO CONTACT THEM.. THERE IS NO WAY OF GETTING THROUGH!!!

Order # GSHMEX00800JVMQ