PATHETIC SERVICE, REFUND OF DELAYED ORDER

I AM SOOOO ANNOYED AND ****ED WITH SHEIN… I PLACED AN ORDER WITH THEM ON THE 2ND OF NOVEMBER RECEIVED A MESSAGE FROM THEM SAYING THERE IS A DELAY I TOLD THEM I NEED THE ORDER TO BE CANCELLED I EVEN REQUESTED A REFUND FROM IMELI WHICH IS ONE OF THEIR COURIERS THEY TOLD ME THEY WILL REFUND ME WITHIN 7 DAYS FOR THE MONEY I PAID FOR CUSTOMS SINCE I REQUESTED FOR THE PARCEL NOT TO BE SHIPPED NOE SHEIN IS SENDING FROM PILLAR TO POST!!!! It’s DRAINING NO ONE CARES WHATSOEVER ITS THE 20TH TODAY NOTHING TANGIBLE FROM THEM I NEED HELP!!!