Order delays

I write this complaint because I’m in sadness mood about shein online store service. I placed my order in 4th of November 2024 and they estimated that order will take 9-13 days for delivery. Still now I’m waiting for it, I paid early tax for my order after that they changing delivery time in the App there are busy telling me about delays. I so disappointed about their service I don’t even know what can I do about all of this situation. Help me to find my order, also Buffalo Logistics is the logistic that take my order but they don’t tell me anything about it. Worse part they take my customers fee while they know my order is not arrived in South Africa. I’m very very disappointed and I regret my self by placing order in this Store, I feel like they ****med me now. Today is 25th of November still my order is not delivered yet but people ordered before me they get their orders every day. My order number is GSHNEG07C002M94 and my email address is ***.