Never order from Shein

I placed my order on the 4th of November and paid customs duty. Estimated delivery date was 8 - 11 days. They keep sending notifications about no flights. First it was flight will depart on the 23rd now it has moved to 28th. This is pathetic . I don’t think I can get my money back. I can’t get hold of anyone at Shein. That stupid bot is useless and sending emails is also not working. They should be shut down if they are not competent and want to **** people.