Mixed feelings

My first order was for 4 x pairs of shoes that I am still waiting to be delivered. In the meantime my second order was delivered early. I have mixed feelings regarding Shein. Their prices are so good but their customer service is non-existing. When I make an enquiry regarding my first order which I still have not received, I only get automated responses which does not help at all. No alternative method to make contact. Be careful when ordering from them as there is no personal customer care when a problem arise.