Missing products and Shein blames the customers

I ordered 2 items from Shein which I needed for a year end function. When my package arrived there was only 1 item and I immediately reported it to Shein. Shein claims they made sure that the whole order was shipped and I should check with the logistics company. Buffalo says the delivery was completed since they only had 1 package to deliver. I went back to Shein telling them they should probide proof that 2 items were packed in the 1 bag, but all they said is it was packed and they cannot refund or send my product because they're records show the delivery was made in full and I should double check my package... I mean COME ON there was only 1 dress in my package I am not blind or stupid there was 100% not a smart watch in the package! How is a customer suppose to proof they didn't get it??? Making your customers out to be liers and ******* are NOT good for business!!!

This was my first and last order from Shein and I will make sure to warn all my friends and family NOT to buy from them since they made a mistake on your order by leaving out a PAID item and then accuse your customers of lying!!

This absolutely pathetic - this has never happened with Temu, I would 100% rather shop from them!