Missing orders and Refund issues

I'm extremely dissatisfied with SHEIN's service. I placed an order in late November 2024, but it still hasn't arrived as of today, December 27.

After waiting patiently, I requested a refund since I no longer needed the items. However, SHEIN informed me that they'll only process the refund once they receive the products back or if the orders get destroyed.

Unfortunately, this isn't my first issue with SHEIN. Previously, I placed an order that never arrived, despite their records claiming it was delivered. I tried to resolve the issue, but they refused to refund me.

I'm frustrated and disappointed with the lack of effective communication and poor customer service. I urge SHEIN to improve their customer service and refund my last two orders, as I never received the items.