Horrible service and delayed urgent delivery

I ordered 2 weeks ago. Paid my customs same day they sent the notification. My order was supposed to arrive not late than the 13th(Wednesday). Suddenly I get a notification on the 11th saying the flight with my parcel has been delayed. No update after that. Tried contacting them and iMile but there’s no change. Apparently iMile can’t help because the package hasn’t left China. I don’t get why it’s taking so long to deliver an order that was made long ago with all expenses paid. What frustrates me the most is the fact that they don’t respond to you or give you updates. I’m not even the only one facing this problem and it’s not fair because it’s not like we didn’t pay all the expenses coz we did. Even when you click the urgent order button, no change occurs. SHEIN really needs to better their service because what they are doing is not right. I made the order early because I knew I’d need these things now but now I can’t even use them because they’re stuck in ****** China!