Delayed delivery with no tracking update

Bad customer service I had ordered a parcel from shein on the 30 of October and had paid VAT and DUTY on the 5th of November 2024 , I had not gotten any tracking update since then I have tried to email IMILE with no response and tried calling them multiple times and they do not answer calls , I am so sadden by the poor customer service I have received why is my parcel delayed it’s been on transit for 10 days now

I need them to address this issue asap