Breach of Consumer Protection Act — SHEIN Refusing Lawful Refund for Non-Delivered Goods

I am lodging this public complaint against SHEIN South Africa for failure to fulfill their legal obligations under the Consumer Protection Act (No. 68 of 2008).

I placed and paid for an order on their platform (Order Number: CGN***) valued at R 5105 ,00. The parcel was marked as "delivered" — however:

1. I did not receive the parcel personally.

2. I did not sign for it, nor authorize anyone to receive it on my behalf.

3. The "proof of delivery" provided by SHEIN is invalid — the signature shown is *****ulent and does not belong to me or any person authorized by me.

Despite supplying all supporting evidence, SHEIN has ********ly refused to issue a refund or replacement as required by South African consumer law. This is a direct breach of:

✔️ Section 19(4) — which requires goods to be delivered to the consumer personally or an authorized party. ✔️ Section 20(2) — granting the right to cancel or demand a refund for undelivered goods. ✔️ Section 56(2) — the imp**** warranty of safe delivery and quality service.

I hereby notify SHEIN and its payment processor EBANX that this matter is being escalated to:

The National Consumer Commission (NCC) — for investigation of this statutory breach.

Capitec Bank — for a formal chargeback dispute under "non-receipt of goods".

Public platforms such as HelloPeter, social media, and possible legal forums for further action.

Unless this matter is resolved immediately — by issuing a full refund of R5 105 — I will pursue this claim through every available legal and regulatory channel, including potential civil claims for damages and inconvenience.

This is a final demand for rectification in accordance with South African consumer law.