Bad experience, beware!

An item of my (first) order was not according to the description (night lamp should be USB rechargeable incl. a 3C charger, instead it was only battery operated, I choose the more expensive option compared to other offers to get these 2 aforementioned features). I wanted to ship the item back and get a refund, then I got to know that returning wasn't for free, but the buyer is charger for the returning shipping cost. In my case I shouldn't be charged since the item I received wasn't according to the description (either I received the wrong item or the description is wrong). I wrote to Shein, they asked for many pieces of evidence (pictures, of everything, package, envelope, item barcodes etc.), I sent everything and then I got the response that the item I received was the right one!!! Then I wrote a complain through customer service, they asked again for everything, I sent it once again and they never wrote back. Unacceptable! There are other platforms (like Temu) which have a cost free return procedure and they give your money back without a great fuss. So, if you wish to buy Chinese goods, better choose another provider, this kind of behaviour should be dealt with from the consumer side.