22 days later, no delivery yet!

We ordered on 6 Nov. Paid import tax on 10 Nov. As on 28 Nov we are still waiting for our order. There is no proper feedback, we have no idea where our package is. 22 days later. They mention a massive lack in flights but other people who ordered before and after us, have already received their packages. Can't follow up with IMILE because they don't answer phones or emails and on whatsapp you speak to a bot.