Disappointment

I admit I took a chance to purchase online. The furniture looks fine at face value. However I was very disappointed with their after sales customer care. Four (4) days after delivery I discovered faults in the couch. Loose buttons and lose back leg of the couch. I reported the faults immediately, and to me I think it is stuff that could have been fixed quickly as they are supposed to be professionals But they gave me a run around for over a month after reporting the faults. As I speak they still have not come. The couch is balancing on holy spirit. I was patient and never rude but the treatment I got was shocking. On 2 occasions they set up appointment to come fix and stood me up. No apology nothing. And worse they would want to come on a day not arranged. Maybe the furniture is ok for a room that's never used. Rather spend a few extra Rands on mainstream furniture stores with guarantees and warrantees.