sheak hair western cape plattekloof gerrit street

I bought hair from this woman in western cape flip in hair and after a week it went hard, she claims it is human hair and it was R950, now i also bought hair from her for tips and they also went hard and knotted into my own hair and i lost almost all my own hair due to the bad quality of the hair, R4000 worth, someone has to stop her she is selling false hair as real, she refuse to give me a refund or take the hair back and refund