Worst ever customer experience at Sheads Southgate

SHEADS MEAT MARKET SOUTHGATE. On Monday 20 April 2020 we went into the store to buy some meat. When we got to the till the teller named NOMPUMELELO MIYA asked if we want a plastic to which we said yes. After paying we asked her about the plastic and she said very rudely we did not tell her that we want a plastic. I then asked her why is she giving us a bad attitude to which she back chatted and clicked her tongue. I then told her I’d like to speak to the manager and she rolled her eyes and said “you can call the manager yourself. Move, I want to sell to other people”. I told her I will remain at the till until this issue is resolved. My partner stayed at the till while I went to call the manager by the name of Shepard Dube who then came to the till and asked for both sides of the story. He was disturbingly noncholant in trying to deal with the matter and kept trying to convince the teller to keep quiet and stop being loud and give us a plastic. He then told the teller to give us a plastic and that she will pay for it. She again responded with attitude by saying she will not pay for the plastic- he will pay for it himself.

I asked to escalate the issue and lay a formal complaint. He referred me to email *** and call the store to ask to speak to Teresa. (another manager I’m guessing). I called Teresa and she also disturbingly ‘don’t care’ attitude when I told her that the matter has still not been resolved. She, nor the manager didn’t offer any solutions on how they will remedy the problem.

Sheads Meat Market does not take customer service seriously. The fact that the teller can give a customer attitude, insubordinate her manager and back chat him in front of customers and that Teresa showed no interest in fixing the matter shows that the staff is poorly trained. There are many other butchers with good quality meat, great prices and respect their customers and I will be supporting them from now on.

I will never set foot in that store again and they have lost a customer for life. They can keep their bad attitude and I’ll take my money elsewhere.