ABHORRENT, DISPICABLE SERVICE

THE SECURITY GUARDS AT SHEADS SOUTHGATE ARE, I AM SORRY TO SAY, THE MOST DISGUSTING PEOPLE TO HAVE DEALT WITH. ON SUNDAY THE 16TH OF AUGUST, I ACCOMPANIED MY MOM TO GO AND PURCHASE MEAT. WE GOT THERE THERE JUST BEFORE 13:30. WHEN I CHECKED THE TRADING HOURS OF SOUTHGATE VALUE MARKET SPECIFIC TO SHEADS, IT SHOWED THAT THEY CLOSED AT 14:00PM. WHEN WE GOT THERE, THE SECURITY GUARD HAD ALLOWED A FEW PEOPLE IN. IN FACT, AFTER PARKING THE CAR, ONE OF THE EMPLOYEES TOLD US TO RUN BECAUSE THE STORE WAS ABOUT TO CLOSE. AS WE WERE RUNNING TOWARDS THE DOOR, THERE WAS A LADY AND HER DAUGHTER SPEAKING TO THE RUDEST HUMAN BEING I HAVE EVER ENCOUNTERED. SHE WAS TALKING TO THE SECURITY GUARD AND POINTING AT EITHER SOMETHING OR SOMEONE INSIDE THE SHOP AND THIS SORRY EXCUSE OF A MAN, ON A COMPLETE POWER TRIP, DIDN'T RESPOND, INSTEAD HE CLOSED THE DOOR WHILE HER HAND WAS POINTING INTO THE STORE. HE SAID ABSOLUTELY NOTHING. JUST SLAMMED THE DOOR. I THEN PROCEEDED TO ASK HER WHAT WAS HAPPENING AND SHE SAID SHE WAS NOT SURE AS HE SLAMMED THE DOOR IN HER FACE AND ALMOST ON HER HAND. I THEN ASKED HER WHAT TIME DOES THE SHOP CLOSE AND SHE SAID 2PM. SHE SAID THE STORE HAS PROBABLY REACHED THE MAXIMUM PEOPLE ALLOWED AT A TIME SO MAYBE AS PEOPLE EXIT, WE WILL BE LET IN. AS WE WERE WAITING OUTSIDE, A GENTLEMAN WHO WAS WEARING UNIFORM FROM THE BUTCHERY CAME TO THE DOOR AND PROCEEDED TO CLOSE THE DOOR AND CHAIN THE DOORS. MY MOM THEN TRIED TO GET HIS ATTENTION, NOT TO LET US IN BUT TRY ASK FOR INFORMATION FOR TRADING HOURS AND ASK WHO THE MANAGER IS SO THAT WE CAN ADDRESS THE RUDE POWER HUNGRY SECURITY GUARD. HE IGNORED US AND KEPT CLOSING THE DOOR. WE THEN WENT TO THE EXIT SIDE TO SPEAK TO THAT SECURITY GUARD AND HE WAS JUST AS DISGUSTING SERVICE WISE. MY MOM ASKED WHY IS NO ONE EXPLAINING TO US WHAT IS HAPPENING AS THERE WAS QUITE A FEW OF US OUTSIDE, HE DIDNT EVEN WANNA HEAR IT. I ASKED HIM WHO THE MANAGER WAS SO THAT I CAN SPEAK TO HIM/HER AND HE JUST DISMISSED US AND SAID COME BACK TOMORROW WITH YOUR "STORY". AS MY MOM WAS ASKING WHY IS NO ONE INFORMING US THAT IT IS CLOSED AND MAYBE TELL US WHAT THE ACTUAL TRADING HOURS ARE SO THAT WE KNOW FROM NOW MOVING FORWARD, HE WENT ON TO SAY "MAMA, WE HAVE BEEN CLOSING AT 13:30 FOR THE PAST 4 YEARS SO WHY WOULD THINGS CHANGE ALL OF A SUDDEN". VERY RUDE AND DISMISSIVE HE WAS. I THEN TURNED TO MY MOM AND SAID "HE IS NOT LISTENING TO YOU TO UNDERSTAND WHERE WE ARE COMING FROM AS CUSTOMERS, HE IS JUST LISTENING TO RESPOND". I THEN TURNED TO HIM AND SAID"IF WE KNEW WHAT THE TRADING HOURS WERE , WE WOULDN'T BE IN THE SITUATION WE FIND OURSELVES IN NOW WOULD WE?" I SAID HAD THE INITIAL SECURITY GUARD EXPLAINED THAT SORRY GUYS, WE ARE CLOSED. WE CLOSE AT THIS TIME, WE ALL WOULD HAVE LEFT WITHOUT ANY ISSUES BUT THOSE TWO SAVAGES HAVE ABSOLUTELY NO DECENCY AND PROPER CUSTOMER, IN FACT HUMAN LEVEL ETIQUETTE. WE WERE TREATED LIKE DOGS. IT WAS ABSOLUTELY DISAPPOINTING TO SEE HOW THEY TREAT PEOPLE AT THE SHOP. NEEDLESS TO SAY, THAT HE AND I GOT INVOLVED IN A VERBAL ALTERCATION. HE WENT AS FAR AS PUTTING HIS FINGERS IN MY FACE. I THEN SAID DO NOT PUT YOUR FINGERS IN MY FACE AND HE THEN ASKED ME "WHAT ARE YOU GOING TO DO ABOUT IT" THE MOST DISAPPOINTING THING ABOUT THAT INCIDENT, BESIDES THE FACT THAT THE SECURITY GUARDS WERE UNDENIABLY RUDE AND JUST INHUMAN IN MY OPINION, NO ONE FROM THE STORE BOTHERED TO COME OUT TO DIFFUSE THE SITUATION OR JUST ASK WHAT HAPPENED. THEY ALL JUST SAT IN THEIR "GLASS HOUSE" AND LOOKED THEIR NOSES DOWN AT US. I HAVE NEVER IN MY ENTIRE EXISTENCE, EXPERIENCED THAT LEVEL OF DISRESPECT AND DISREGARD, EVER. THE NOTION IS THEY HAVE A LOT OF CLIENTS ALREADY SO THEY DO NOT CARE IF A FEW OF US ARE TREATED LIKE ANIMALS. THEY WILL REACH THEIR BOTTOM LINE ANYWAY AND THAT IS VERY DISAPPOINTING.. NB: MY MOM HAS BEEN GOING TO THAT STORE FOR A FEW MONTHS NOW, IF NOT A YEAR. WE USUALLY GO DURING THE WEEK OR ON A SATURDAY. HAD WE KNOWN WHEN THEY CLOSED ON A SUNDAY, COMMON SENSE WOULD DICTATE THAT WE WOULDN'T HAVE GONE AT THE TIME WE WENT AT AND BEEN INVOLVED IN THIS ENTIRE DEBACLE. TEACH YOUR PEOPLE TO COMMUNICATE! RESPECTFULLY SO. THAT'S ALL