RT
Robert T

1 reviews | Active since Mar 2021

31 Mar 2021, 19:14

*************, avoid dealing with this company, it will cost you.

Signed up for the online course, then canceled as it was not for me within the cancellation period. Received a phone call, that was supposed to complete the cancelation, during this conversation I was signed up for a premium account without my knowledge. A couple of days later I found a charge of 153.99 on my credit card. At first, I assumed that they were in the process of refunding the money and wrote asking when it would be refunded. I received a phone call in which I was told they want to help sort out my cancelation, but that they could not refund my money. They offered opening up access to all their courses for a whole year, then 2 years when I said no I wanted my money back. The customer service rep said they could not do that. They tried to claim that I had agreed to the upgrade to premium membership (which I had not) and that they had a recording of the phone conversation where I agreed to this. I asked to hear the conversation, but the rep said they could not because of security reasons. I wasn't surprised at all.

I found a review by someone on Glassdoor who had worked there, their comment was to run the other way from this company as fast as you could.

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