Unhappy Client

I was always a big fan of Shaw Academy and always advertised them as a great institution.. But now I am very much disappointed I even purchased Lifetime Membership. Which granted me access to all courses and their eCertificates. Shaw Academy then decided that e_certificates are no longer free. (SO THIS WAS ALL A MARKETING SCEME). I sent multiple messages to Shaw Academy enquiring about this issue, if the messages weren't ignored then Shaw Academy would take more than a week to respond. My last messages was to request a refund for the eCertificate that was already included in my initial lifetime membership and also to activate all e_certificates. 299 was debited from my account for eCertificates, as I accidentally clicked on the eCertificate button on the app. But even thought eCertificates was part of my initial sign up with Shaw Academy, they still debited 299 from my account. I want them to pay back this amount, as I already paid for it as part of my lifetime membership.