RE
Ruben E

1 reviews | Active since Dec 2019

11 Dec 2019, 14:37

Took my money, but were upfront about it.

Signed up for the trial. Entered an incorrect email. The address was never verified, yet a month later they charged me money for not having cancelled my subscription. Which was quite hard to do as I hadn't ever recieved an account that would be charged. I never recieved anything from them and still they charged me. I tried contacting them through multpiple channels but they wouldn't read everything I told them and all they said was to please contact their billings department which, as they literally told me, won't do any refunds of any kind for my matter.

By now, I have not been helped. Haven't had anything of a trial or even an account and still lost my money.

I'd have never tried for the trial if I knew this was how it was going to go.

0
Replies (1)
Shaw Academy
Shaw Academy's reply17 Dec 2019, 12:36
Official
 | Thanks for the review and I'm sorry your experiences haven't been great. I have asked the relevant team to check on this for you.